Shipping policy
Shipping Policy
We currently deliver to addresses across the United Kingdom.
Delivery Costs
Standard UK Delivery - £3.95
FREE Standard UK Delivery on orders of £40 or more.
Shipping costs are calculated automatically at checkout.
Dispatch & Delivery Times
We aim to dispatch orders within 1–2 working days.
Our Standard Delivery service usually takes approximately 3–5 working days once your order has been dispatched.
Please note that delivery times are estimates and may occasionally be affected by busy periods, bank holidays, seasonal launches or circumstances outside our reasonable control.
Once your order has been dispatched, you’ll receive a shipping confirmation email. Tracking information will also be provided where available.
Delayed or Missing Orders
If your order hasn't arrived within the expected timeframe, please contact us at hello@turningtidehome.com and we'll be happy to investigate it for you.
Incorrect Delivery Information
Please make sure your delivery address is correct before completing your order.
If you notice an error after placing your order, please contact us as soon as possible at hello@turningtidehome.com. We cannot guarantee that we'll be able to amend an address once an order has been dispatched.
Questions About Delivery
If you have any questions about your order or delivery, please contact us at:
Turning Tide Home Ltd